Pay Later in 3 Interest-Free Instalments
Frequently Asked Questions
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smoothpayments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle theirpayments.How does Pay later in 3 interest-free instalments work?Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments.The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your firstinstalment will be collected when your order is confirmed by [MERCHANT] and instalments 2 and 3 are scheduled 30 and 60 dayslater, respectively. You can always monitor your payments’ schedule in the Klarna app.Am I eligible for Pay later in 3 interest-free instalments?To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-freeinstalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will notaffect your credit rating.How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previousorder history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-freeinstalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does notmean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not meanit will be denied for future orders.What do I need to provide when I make a purchase?If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phonenumber, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you.All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will notreceive your payment schedule and any updated order information.Will a credit search take place?Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to youand Klarna, but not visible to other lenders. Neither Klarna nor [MERCHANT] run credit searches against you that could impact yourcredit rating.Why have I not been offered Pay later in 3 interest-free instalments?Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-freeinstalments payment option is automatically generated by algorithms that are dependent upon a number of factors including addressdetails, cardholder details, amount of order, the online store, previous order history and item availability.What are my payment options with Klarna?Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered atcheckout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days,respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.What happens if I cancel or return my order?As soon as [MERCHANT] have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refundany amounts due. The return will be reflected in the Klarna app immediately.What happens if I don’t pay for my order?Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at [MERCHANT]from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna willmake one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you astatement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment isdue two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at yourconvenience.